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Banking Columnist:
Ron Howes ron@global-air.com
Banking
not as I remember it. I spent most of my adult life
in the banking business, until leaving it 12 years ago to
start and run our software and internet businesses. I'd been
president of a couple of banks, but suddenly, I was on the
outside looking in. After years of comfortably sitting at
that nice desk, in that nice office, I was now just another
guy standing in line to make a deposit, apply for a loan, or
get my parking ticket validated.
Fortunately, my
business did pretty well, and I survived. And, I now know a
lot more about being a customer than I did when I was in
banking. Back then, I thought the customers loved me and the
bank, and they were happy. I think I was wrong.
Sometimes,
it is the little things. Recently, my bank pension
kicked-in. I'd been with one bank long enough to actually
qualify for something. (Bankers move around, as you may
have noticed.) So, I went down to the local branch and
opened an account, so they could deposit the pension
automatically. The check was so little, I worried it might
get lost on the way to my house. When I asked about getting
an ATM card, the lady said "Your account has to be open
for 6 months before we give you one of those". I'm a
retired employee of that bank, so if all goes well, I'll get
my card as soon as those 6 months are up.
I stop
down at that bank now and then to make a deposit, or cash a
check. I started to notice they had to look up my account
every time to see if I have any money. As a young teller, I
was taught to remember my customers, especially those that
could cover a $20 check.
Don't believe me, ask
my dog. I usually go to their auto bank, and my
cocker spaniel "Nuggie" likes to come along and
get a dog biscuit. Lately, I've started to worry about how
the bank is doing, because the dog biscuits are getting
smaller. Last week, my dog looked at the one-inch biscuit,
looked up at me, back at the biscuit, and I could tell she
was thinking about changing banks.
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To be continued. |
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 June
19, 1982 |
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Can you see it?
 Stare
at this image long enough, and you should see a giraffe. |
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